AWS Amazon Connect Service Limits
339 quotas for Amazon Connect. 300 can be increased.
| Quota | Default | Status |
|---|---|---|
Rate of GetAnalyticsInsights API requests Rate of GetAnalyticsInsights API requests throughput | 50 count | Adjustable |
Rate of DeleteDataTableAttribute API requests Rate of DeleteDataTableAttribute API requests throughput | 2 count | Adjustable |
Rate of DescribeDataTable API requests Rate of DescribeDataTable API requests throughput | 2 count | Adjustable |
Rate of BatchCreateDataTableValue API requests Rate of BatchCreateDataTableValue API requests throughput | 2 count | Adjustable |
Rate of UntagContact API requests Rate of UntagContact API requests throughput | 20 count | Adjustable |
Rate of ListPredefinedAttributes API requests Rate of ListPredefinedAttributes API requests throughput | 10 count | Adjustable |
Rate of CreateQuickConnect API requests Rate of CreateQuickConnect API requests throughput | 2 count | Adjustable |
Rate of DeleteRule API requests Rate of DeleteRule API requests throughput | 2 count | Adjustable |
Rate of ListRoutingProfiles API requests Rate of ListRoutingProfiles API requests storage | 10 count | Adjustable |
Rate of GetContactAttributes API requests Rate of GetContactAttributes API requests throughput | 10 count | Adjustable |
Rate of UpdateWorkspacePage API requests Rate of UpdateWorkspacePage API requests throughput | 2 count | Adjustable |
Rate of ListTaskTemplates API requests Rate of ListTaskTemplates API requests throughput | 2 count | Adjustable |
Rate of StopContact API requests Rate of StopContact API requests throughput | 10 count | Adjustable |
Rate of BatchUpdateDataTableValue API requests Rate of BatchUpdateDataTableValue API requests throughput | 2 count | Adjustable |
Rate of UpdateHoursOfOperationOverride API requests Rate of UpdateHoursOfOperationOverride API requests throughput | 2 count | Adjustable |
Rate of DisassociateRoutingProfileQueues API requests Rate of DisassociateRoutingProfileQueues API requests storage | 2 count | Adjustable |
Rate of ListTrafficDistributionGroups API requests Rate of ListTrafficDistributionGroups API requests throughput | 2 count | Adjustable |
Rate of UpdateSecurityProfile API requests Rate of UpdateSecurityProfile API requests storage | 2 count | Adjustable |
Rate of UpdateQueueHoursOfOperation API requests Rate of UpdateQueueHoursOfOperation API requests throughput | 2 count | Adjustable |
Rate of DescribePhoneNumber API requests Rate of DescribePhoneNumber API requests throughput | 2 count | Adjustable |
Rate of DisassociateQueueQuickConnects API requests Rate of DisassociateQueueQuickConnects API requests throughput | 2 count | Adjustable |
Rate of ListContactFlowModules API requests Rate of ListContactFlowModules API requests throughput | 2 count | Adjustable |
Rate of ReplicateInstance API requests Rate of ReplicateInstance API requests throughput | 2 count | Adjustable |
Rate of DeletePushNotificationRegistration API requests Rate of DeletePushNotificationRegistration API requests throughput | 5 count | Adjustable |
Rate of CreateUserHierarchyGroup API requests Rate of CreateUserHierarchyGroup API requests throughput | 2 count | Adjustable |
Rate of DeleteIntegrationAssociation API requests Rate of DeleteIntegrationAssociation API requests throughput | 2 count | Adjustable |
Rate of ListUserProficiencies API requests Rate of ListUserProficiencies API requests throughput | 10 count | Adjustable |
Rate of DescribeContactFlowModule API requests Rate of DescribeContactFlowModule API requests throughput | 2 count | Adjustable |
Rate of ListContactReferences API requests Rate of ListContactReferences API requests throughput | 10 count | Adjustable |
Rate of MonitorContact API requests Rate of MonitorContact API requests throughput | 2 count | Adjustable |
Rate of UpdateUserHierarchyStructure API requests Rate of UpdateUserHierarchyStructure API requests throughput | 2 count | Adjustable |
Rate of UpdateContactFlowContent API requests Rate of UpdateContactFlowContent API requests throughput | 2 count | Adjustable |
Rate of TagResource API requests Rate of TagResource API requests throughput | 2 count | Adjustable |
Rate of ListSecurityProfileFlowModules API requests Rate of ListSecurityProfileFlowModules API requests storage | 10 count | Adjustable |
Rate of UpdateQuickConnectName API requests Rate of UpdateQuickConnectName API requests throughput | 2 count | Adjustable |
Rate of SearchHoursOfOperationOverrides API requests Rate of SearchHoursOfOperationOverrides API requests throughput | 2 count | Adjustable |
Rate of StartContactStreaming API requests Rate of StartContactStreaming API requests throughput | 5 count | Adjustable |
Rate of DeleteWorkspace API requests Rate of DeleteWorkspace API requests throughput | 2 count | Adjustable |
Rate of ListUserHierarchyGroups API requests Rate of ListUserHierarchyGroups API requests throughput | 10 count | Adjustable |
Rate of SuspendContactRecording API requests Rate of SuspendContactRecording API requests throughput | 2 count | Adjustable |
Rate of CreateHoursOfOperation API requests Rate of CreateHoursOfOperation API requests throughput | 2 count | Adjustable |
Rate of ListBots API requests Rate of ListBots API requests throughput | 2 count | Adjustable |
AWS Lambda functions per instance AWS Lambda functions per instance capacity | 50 count | Adjustable |
Rate of DeleteWorkspacePage API requests Rate of DeleteWorkspacePage API requests throughput | 2 count | Adjustable |
Rate of DeleteHoursOfOperation API requests Rate of DeleteHoursOfOperation API requests throughput | 2 count | Adjustable |
Rate of UntagResource API requests Rate of UntagResource API requests throughput | 2 count | Adjustable |
Rate of CreateWorkspace API requests Rate of CreateWorkspace API requests throughput | 2 count | Adjustable |
Concurrent active emails per instance Concurrent active emails per instance compute | 1,000 count | Adjustable |
Rate of DeleteTaskTemplate API requests Rate of DeleteTaskTemplate API requests throughput | 2 count | Adjustable |
Rate of GetFederationToken API requests Rate of GetFederationToken API requests throughput | 2 count | Adjustable |
User hierarchy groups per instance User hierarchy groups per instance identity | 500 count | Adjustable |
Rate of AssociateWorkspace API requests Rate of AssociateWorkspace API requests throughput | 2 count | Adjustable |
Rate of UpdateInstanceAttribute API requests Rate of UpdateInstanceAttribute API requests throughput | 2 count | Adjustable |
Application integration associations per instance Application integration associations per instance capacity | 25 count | Adjustable |
Rate of ListEntitySecurityProfiles API requests Rate of ListEntitySecurityProfiles API requests storage | 10 count | Adjustable |
Rate of CreateNotification API requests Rate of CreateNotification API requests throughput | 2 count | Adjustable |
Rate of StartWebRTCContact API requests Rate of StartWebRTCContact API requests throughput | 2 count | Adjustable |
Rate of PutUserStatus API requests Rate of PutUserStatus API requests throughput | 2 count | Adjustable |
Rate of GetEffectiveHoursOfOperations API requests Rate of GetEffectiveHoursOfOperations API requests throughput | 2 count | Adjustable |
Rate of AssociateSecurityKey API requests Rate of AssociateSecurityKey API requests throughput | 2 count | Adjustable |
Rate of DescribeInstanceAttribute API requests Rate of DescribeInstanceAttribute API requests throughput | 2 count | Adjustable |
Rate of UpdateUserNotificationStatus API requests Rate of UpdateUserNotificationStatus API requests throughput | 2 count | Adjustable |
Rate of UpdateUserSecurityProfiles API requests Rate of UpdateUserSecurityProfiles API requests storage | 2 count | Adjustable |
Hours of operation per instance Hours of operation per instance capacity | 100 count | Adjustable |
Rate of DescribeDataTableAttribute API requests Rate of DescribeDataTableAttribute API requests throughput | 2 count | Adjustable |
Rate of SearchVocabularies API requests Rate of SearchVocabularies API requests throughput | 2 count | Adjustable |
Rate of ListUseCases API requests Rate of ListUseCases API requests throughput | 2 count | Adjustable |
Rate of ListWorkspaceMedia API requests Rate of ListWorkspaceMedia API requests throughput | 2 count | Adjustable |
Predefined Attributes Predefined Attributes general | 150 count | Adjustable |
Rate of DisassociateHoursOfOperations API requests Rate of DisassociateHoursOfOperations API requests throughput | 2 count | Adjustable |
Rate of AssociateLambdaFunction API requests Rate of AssociateLambdaFunction API requests throughput | 2 count | Adjustable |
Rate of CreateQueue API requests Rate of CreateQueue API requests throughput | 2 count | Adjustable |
Rate of SearchQueues API requests Rate of SearchQueues API requests throughput | 2 count | Adjustable |
Rate of ListDataTables API requests Rate of ListDataTables API requests throughput | 2 count | Adjustable |
Rate of DeleteWorkspaceMedia API requests Rate of DeleteWorkspaceMedia API requests throughput | 2 count | Adjustable |
Rate of EvaluateDataTableValues API requests Rate of EvaluateDataTableValues API requests throughput | 2 count | Adjustable |
Rate of UpdateContactAttributes API requests Rate of UpdateContactAttributes API requests throughput | 10 count | Adjustable |
Rate of SearchPredefinedAttributes API requests Rate of SearchPredefinedAttributes API requests throughput | 2 count | Adjustable |
Rate of AssociateDefaultVocabulary API requests Rate of AssociateDefaultVocabulary API requests throughput | 2 count | Adjustable |
Rate of AssociatePhoneNumberContactFlow API requests Rate of AssociatePhoneNumberContactFlow API requests throughput | 2 count | Adjustable |
Routing profiles per instance Routing profiles per instance storage | 500 count | Adjustable |
Rate of UpdateUserProficiencies API requests Rate of UpdateUserProficiencies API requests throughput | 2 count | Adjustable |
Rate of ListPhoneNumbers API requests Rate of ListPhoneNumbers API requests throughput | 2 count | Adjustable |
Rate of SearchAvailablePhoneNumbers API requests Rate of SearchAvailablePhoneNumbers API requests throughput | 2 count | Adjustable |
Rate of SearchPrompts API requests Rate of SearchPrompts API requests throughput | 2 count | Adjustable |
Rate of ClaimPhoneNumber API requests Rate of ClaimPhoneNumber API requests throughput | 2 count | Adjustable |
External voice transfer connectors per account External voice transfer connectors per account general | 0 count | Adjustable |
Amazon Connect instance count Amazon Connect instance count capacity | 2 count | Adjustable |
Rate of ListRoutingProfileManualAssignmentQueues API requests Rate of ListRoutingProfileManualAssignmentQueues API requests storage | 2 count | Adjustable |
Rate of UpdateRule API requests Rate of UpdateRule API requests throughput | 2 count | Adjustable |
Rate of CreateWorkspacePage API requests Rate of CreateWorkspacePage API requests throughput | 2 count | Adjustable |
Rate of ListRoutingProfileQueues API requests Rate of ListRoutingProfileQueues API requests storage | 10 count | Adjustable |
Rate of ListPhoneNumbersV2 API requests Rate of ListPhoneNumbersV2 API requests throughput | 2 count | Adjustable |
Rate of CreatePushNotificationRegistration API requests Rate of CreatePushNotificationRegistration API requests throughput | 5 count | Adjustable |
Rate of UpdateTaskTemplate API requests Rate of UpdateTaskTemplate API requests throughput | 2 count | Adjustable |
Rate of CreateRoutingProfile API requests Rate of CreateRoutingProfile API requests storage | 2 count | Adjustable |
Rate of UpdateWorkspaceVisibility API requests Rate of UpdateWorkspaceVisibility API requests throughput | 2 count | Adjustable |
Rate of DescribeRoutingProfile API requests Rate of DescribeRoutingProfile API requests storage | 10 count | Adjustable |
Rate of AssociateLexBot API requests Rate of AssociateLexBot API requests throughput | 2 count | Adjustable |
Connect AI agent message templates integration associations per instance Connect AI agent message templates integration associations per instance capacity | 1 count | Fixed |
Rate of ListChildHoursOfOperations API requests Rate of ListChildHoursOfOperations API requests throughput | 10 count | Adjustable |
Rate of UpdateWorkspaceMetadata API requests Rate of UpdateWorkspaceMetadata API requests throughput | 2 count | Adjustable |
Queues per routing profile per instance Queues per routing profile per instance storage | 50 count | Adjustable |
Rate of UpdateQuickConnectConfig API requests Rate of UpdateQuickConnectConfig API requests throughput | 2 count | Adjustable |
Rate of DescribeUserHierarchyGroup API requests Rate of DescribeUserHierarchyGroup API requests throughput | 10 count | Adjustable |
Rate of SearchHoursOfOperations API requests Rate of SearchHoursOfOperations API requests throughput | 2 count | Adjustable |
Rate of TransferContact API requests Rate of TransferContact API requests throughput | 2 count | Adjustable |
Rate of DeleteUseCase API requests Rate of DeleteUseCase API requests throughput | 2 count | Adjustable |
Historical actuals daily interval file count Historical actuals daily interval file count storage | 300 count | Fixed |
Amazon Lex V2 bot aliases per instance Amazon Lex V2 bot aliases per instance capacity | 100 count | Adjustable |
Rate of UpdateContactFlowMetadata API requests Rate of UpdateContactFlowMetadata API requests throughput | 2 count | Adjustable |
Rate of CreateVocabulary API requests Rate of CreateVocabulary API requests throughput | 2 count | Adjustable |
Rate of ListHoursOfOperations API requests Rate of ListHoursOfOperations API requests throughput | 10 count | Adjustable |
Rate of UpdateHoursOfOperation API requests Rate of UpdateHoursOfOperation API requests throughput | 2 count | Adjustable |
Rate of DisassociateBot API requests Rate of DisassociateBot API requests throughput | 2 count | Adjustable |
Rate of AssociateRoutingProfileQueues API requests Rate of AssociateRoutingProfileQueues API requests storage | 2 count | Adjustable |
Rate of SearchAgentStatuses API requests Rate of SearchAgentStatuses API requests throughput | 2 count | Adjustable |
Rate of UpdateContactSchedule API requests Rate of UpdateContactSchedule API requests throughput | 2 count | Adjustable |
Rate of UpdateWorkspaceTheme API requests Rate of UpdateWorkspaceTheme API requests throughput | 2 count | Adjustable |
Rate of StartChatContact API requests Rate of StartChatContact API requests throughput | 5 count | Adjustable |
Rate of GetCurrentUserData API requests Rate of GetCurrentUserData API requests throughput | 2 count | Adjustable |
Rate of DescribeHoursOfOperation API requests Rate of DescribeHoursOfOperation API requests throughput | 10 count | Adjustable |
Rate of SearchWorkspaces API requests Rate of SearchWorkspaces API requests throughput | 2 count | Adjustable |
Rate of DeleteQuickConnect API requests Rate of DeleteQuickConnect API requests throughput | 2 count | Adjustable |
Rate of SearchResourceTags API requests Rate of SearchResourceTags API requests throughput | 2 count | Adjustable |
Rate of ListInstanceStorageConfigs API requests Rate of ListInstanceStorageConfigs API requests storage | 2 count | Adjustable |
Amazon Lex bots per instance Amazon Lex bots per instance capacity | 70 count | Adjustable |
Rate of ListInstances API requests Rate of ListInstances API requests throughput | 2 count | Adjustable |
Rate of UpdatePredefinedAttribute API requests Rate of UpdatePredefinedAttribute API requests throughput | 2 count | Adjustable |
Security profiles per instance Security profiles per instance storage | 100 count | Adjustable |
Rate of DeleteInstance API requests Rate of DeleteInstance API requests throughput | 0.1 count | Adjustable |
Rate of SendOutboundChatMessage API requests Rate of SendOutboundChatMessage API requests throughput | 100 count | Adjustable |
Rate of CreateIntegrationAssociation API requests Rate of CreateIntegrationAssociation API requests throughput | 2 count | Adjustable |
Rate of ListDataTablePrimaryValues API requests Rate of ListDataTablePrimaryValues API requests throughput | 2 count | Adjustable |
Rate of StartScreenSharing API requests Rate of StartScreenSharing API requests throughput | 2 count | Adjustable |
Contact Lens connectors per account Contact Lens connectors per account general | 0 count | Adjustable |
Phone numbers per instance Phone numbers per instance capacity | 5 count | Adjustable |
Event integration associations per instance Event integration associations per instance capacity | 10 count | Adjustable |
Concurrent active tasks per instance Concurrent active tasks per instance compute | 2,500 count | Adjustable |
Rate of UpdateInstanceStorageConfig API requests Rate of UpdateInstanceStorageConfig API requests storage | 2 count | Adjustable |
Rate of ReleasePhoneNumber API requests Rate of ReleasePhoneNumber API requests throughput | 2 count | Adjustable |
Historical actuals daily interval aggregated file size limit Historical actuals daily interval aggregated file size limit storage | 2,000 count | Fixed |
Values per data table Values per data table general | 1,000 count | Adjustable |
Rate of UpdateTrafficDistribution API requests Rate of UpdateTrafficDistribution API requests throughput | 2 count | Adjustable |
Rate of CreateParticipant API requests Rate of CreateParticipant API requests throughput | 5 count | Adjustable |
Rate of DescribeSecurityProfile API requests Rate of DescribeSecurityProfile API requests storage | 2 count | Adjustable |
Email addresses per instance Email addresses per instance capacity | 100 count | Adjustable |
Rate of UpdateUserConfig API requests Rate of UpdateUserConfig API requests throughput | 2 count | Adjustable |
Data tables per instance Data tables per instance capacity | 100 count | Adjustable |
Rate of BatchDescribeDataTableValue API requests Rate of BatchDescribeDataTableValue API requests throughput | 2 count | Adjustable |
Rate of DeleteUser API requests Rate of DeleteUser API requests throughput | 2 count | Adjustable |
Rate of UpdateDataTableAttribute API requests Rate of UpdateDataTableAttribute API requests throughput | 2 count | Adjustable |
Rate of ListWorkspaces API requests Rate of ListWorkspaces API requests throughput | 2 count | Adjustable |
Queues per instance Queues per instance capacity | 100 count | Adjustable |
Rate of StartTaskContact API requests Rate of StartTaskContact API requests throughput | 2 count | Adjustable |
Connect AI agent knowledge base integration associations per instance Connect AI agent knowledge base integration associations per instance capacity | 10 count | Fixed |
Rate of UpdateRoutingProfileConcurrency API requests Rate of UpdateRoutingProfileConcurrency API requests storage | 2 count | Adjustable |
Rate of CreateAgentStatus API requests Rate of CreateAgentStatus API requests throughput | 2 count | Adjustable |
Rate of DisassociateUserProficiencies API requests Rate of DisassociateUserProficiencies API requests throughput | 2 count | Adjustable |
Contact flows per instance Contact flows per instance capacity | 100 count | Adjustable |
Rate of ListNotifications API requests Rate of ListNotifications API requests throughput | 2 count | Adjustable |
Rate of UpdateRoutingProfileDefaultOutboundQueue API requests Rate of UpdateRoutingProfileDefaultOutboundQueue API requests storage | 2 count | Adjustable |
Rate of ListSecurityKeys API requests Rate of ListSecurityKeys API requests throughput | 2 count | Adjustable |
Rate of AssociateQueueQuickConnects API requests Rate of AssociateQueueQuickConnects API requests throughput | 2 count | Adjustable |
Rate of DeleteUserHierarchyGroup API requests Rate of DeleteUserHierarchyGroup API requests throughput | 2 count | Adjustable |
Rate of SearchNotifications API requests Rate of SearchNotifications API requests throughput | 2 count | Adjustable |
Reports per instance Reports per instance capacity | 2,000 count | Adjustable |
Rate of GetCurrentMetricData API requests Rate of GetCurrentMetricData API requests throughput | 5 count | Adjustable |
Rate of CreateUseCase API requests Rate of CreateUseCase API requests throughput | 2 count | Adjustable |
Rate of DescribeAgentStatus API requests Rate of DescribeAgentStatus API requests throughput | 10 count | Adjustable |
Rate of ListDataTableAttributes API requests Rate of ListDataTableAttributes API requests throughput | 2 count | Adjustable |
Rate of UpdatePhoneNumber API requests Rate of UpdatePhoneNumber API requests throughput | 2 count | Adjustable |
Rate of GetContactMetrics API requests Rate of GetContactMetrics API requests throughput | 2 count | Adjustable |
Rate of ListApprovedOrigins API requests Rate of ListApprovedOrigins API requests throughput | 2 count | Adjustable |
Rate of PauseContact API requests Rate of PauseContact API requests throughput | 2 count | Adjustable |
Rate of StartOutboundVoiceContact API requests Rate of StartOutboundVoiceContact API requests throughput | 2 count | Adjustable |
Rate of ListContactFlows API requests Rate of ListContactFlows API requests throughput | 2 count | Adjustable |
Rate of DisassociateLambdaFunction API requests Rate of DisassociateLambdaFunction API requests throughput | 2 count | Adjustable |
Rate of DescribeTrafficDistributionGroup API requests Rate of DescribeTrafficDistributionGroup API requests throughput | 2 count | Adjustable |
Rate of ListRules API requests Rate of ListRules API requests throughput | 2 count | Adjustable |
Rate of ListSecurityProfilePermissions API requests Rate of ListSecurityProfilePermissions API requests storage | 2 count | Adjustable |
Rate of UpdateContactFlowModuleMetadata API requests Rate of UpdateContactFlowModuleMetadata API requests throughput | 2 count | Adjustable |
Rate of DisassociatePhoneNumberContactFlow API requests Rate of DisassociatePhoneNumberContactFlow API requests throughput | 2 count | Adjustable |
Rate of DescribePrompt API requests Rate of DescribePrompt API requests throughput | 10 count | Adjustable |
Rate of DeleteDataTable API requests Rate of DeleteDataTable API requests throughput | 2 count | Adjustable |
Concurrent active chats per instance Concurrent active chats per instance compute | 500 count | Adjustable |
Primary attributes per data table Primary attributes per data table general | 5 count | Fixed |
Rate of DisassociateInstanceStorageConfig API requests Rate of DisassociateInstanceStorageConfig API requests storage | 2 count | Adjustable |
Rate of DisassociateWorkspace API requests Rate of DisassociateWorkspace API requests throughput | 2 count | Adjustable |
Shift rotation pattern steps per shift profile Shift rotation pattern steps per shift profile storage | 1,300 count | Fixed |
Rate of ListLexBots API requests Rate of ListLexBots API requests throughput | 2 count | Adjustable |
Rate of ListInstanceAttributes API requests Rate of ListInstanceAttributes API requests throughput | 2 count | Adjustable |
Rate of SearchDataTables API requests Rate of SearchDataTables API requests throughput | 2 count | Adjustable |
Rate of ListDataTableValues API requests Rate of ListDataTableValues API requests throughput | 2 count | Adjustable |
Rate of ListLambdaFunctions API requests Rate of ListLambdaFunctions API requests throughput | 2 count | Adjustable |
Rate of AssociateContactWithUser API requests Rate of AssociateContactWithUser API requests throughput | 2 count | Adjustable |
Rate of CreateInstance API requests Rate of CreateInstance API requests throughput | 0.1 count | Adjustable |
Rate of UpdateQueueName API requests Rate of UpdateQueueName API requests throughput | 2 count | Adjustable |
Rate of ResumeContactRecording API requests Rate of ResumeContactRecording API requests throughput | 2 count | Adjustable |
Rate of TagContact API requests Rate of TagContact API requests throughput | 20 count | Adjustable |
Rate of CreateTaskTemplate API requests Rate of CreateTaskTemplate API requests throughput | 2 count | Adjustable |
Proficiencies per agent Proficiencies per agent general | 20 count | Adjustable |
Rate of SearchUserHierarchyGroups API requests Rate of SearchUserHierarchyGroups API requests throughput | 2 count | Adjustable |
Rate of CreateContactFlow API requests Rate of CreateContactFlow API requests throughput | 2 count | Adjustable |
Rate of DescribeContactFlow API requests Rate of DescribeContactFlow API requests throughput | 2 count | Adjustable |
Rate of UpdateRoutingProfileName API requests Rate of UpdateRoutingProfileName API requests storage | 2 count | Adjustable |
Rate of AssociateHoursOfOperations API requests Rate of AssociateHoursOfOperations API requests throughput | 2 count | Adjustable |
Rate of UpdateUserHierarchy API requests Rate of UpdateUserHierarchy API requests throughput | 2 count | Adjustable |
Rate of AssociateBot API requests Rate of AssociateBot API requests throughput | 2 count | Adjustable |
Connect AI agent quick responses integration associations per instance Connect AI agent quick responses integration associations per instance capacity | 1 count | Fixed |
Rate of UpdateQueueOutboundEmailConfig API requests Rate of UpdateQueueOutboundEmailConfig API requests throughput | 2 count | Adjustable |
Rate of BatchDeleteDataTableValue API requests Rate of BatchDeleteDataTableValue API requests throughput | 2 count | Adjustable |
Rate of UpdateUserIdentityInfo API requests Rate of UpdateUserIdentityInfo API requests throughput | 2 count | Adjustable |
Rate of CreatePredefinedAttribute API requests Rate of CreatePredefinedAttribute API requests throughput | 2 count | Adjustable |
Rate of DescribePredefinedAttribute API requests Rate of DescribePredefinedAttribute API requests throughput | 10 count | Adjustable |
Rate of DismissUserContact API requests Rate of DismissUserContact API requests throughput | 2 count | Adjustable |
Maximum active recording sessions from external voice systems per instance Maximum active recording sessions from external voice systems per instance capacity | 10 count | Adjustable |
Rate of ListUserNotifications API requests Rate of ListUserNotifications API requests throughput | 2 count | Adjustable |
Rate of DeleteNotification API requests Rate of DeleteNotification API requests throughput | 2 count | Adjustable |
Concurrent campaign active calls per instance Concurrent campaign active calls per instance compute | 0 count | Adjustable |
Rate of ListAgentStatuses API requests Rate of ListAgentStatuses API requests throughput | 10 count | Adjustable |
Rate of DeleteContactFlow API requests Rate of DeleteContactFlow API requests throughput | 2 count | Adjustable |
Prompts per instance Prompts per instance capacity | 500 count | Adjustable |
Rate of DescribeUser API requests Rate of DescribeUser API requests throughput | 10 count | Adjustable |
Rate of ListQuickConnects API requests Rate of ListQuickConnects API requests throughput | 10 count | Adjustable |
Rate of DescribeHoursOfOperationOverride API requests Rate of DescribeHoursOfOperationOverride API requests throughput | 2 count | Adjustable |
Connect AI agent assistant integration associations per instance Connect AI agent assistant integration associations per instance capacity | 1 count | Fixed |
Rate of DescribeQuickConnect API requests Rate of DescribeQuickConnect API requests throughput | 10 count | Adjustable |
Rate of SendIntegrationEvent API requests Rate of SendIntegrationEvent API requests throughput | 10 count | Adjustable |
Rate of BatchPutContact API requests Rate of BatchPutContact API requests throughput | 10 count | Adjustable |
Scheduled reports per instance Scheduled reports per instance capacity | 100 count | Adjustable |
Rate of DisassociateApprovedOrigin API requests Rate of DisassociateApprovedOrigin API requests throughput | 2 count | Adjustable |
Rate of StopContactStreaming API requests Rate of StopContactStreaming API requests throughput | 5 count | Adjustable |
Rate of UpdateQueueMaxContacts API requests Rate of UpdateQueueMaxContacts API requests throughput | 2 count | Adjustable |
Rate of SearchQuickConnects API requests Rate of SearchQuickConnects API requests throughput | 2 count | Adjustable |
Rate of ListUsers API requests Rate of ListUsers API requests throughput | 10 count | Adjustable |
Rate of DescribeNotification API requests Rate of DescribeNotification API requests throughput | 2 count | Adjustable |
Users per instance Users per instance identity | 500 count | Adjustable |
Rate of CreateTrafficDistributionGroup API requests Rate of CreateTrafficDistributionGroup API requests throughput | 2 count | Adjustable |
Rate of DisassociateLexBot API requests Rate of DisassociateLexBot API requests throughput | 2 count | Adjustable |
Rate of UpdateQueueStatus API requests Rate of UpdateQueueStatus API requests throughput | 2 count | Adjustable |
Rate of UpdateAgentStatus API requests Rate of UpdateAgentStatus API requests throughput | 2 count | Adjustable |
Rate of GetTrafficDistribution API requests Rate of GetTrafficDistribution API requests throughput | 2 count | Adjustable |
Historical actuals 15 or 30 minute interval aggregated file size limit Historical actuals 15 or 30 minute interval aggregated file size limit storage | 2,000 count | Fixed |
Rate of UpdateDataTablePrimaryValues API requests Rate of UpdateDataTablePrimaryValues API requests throughput | 2 count | Adjustable |
Rate of StartContactRecording API requests Rate of StartContactRecording API requests throughput | 2 count | Adjustable |
Quick connects per instance Quick connects per instance capacity | 100 count | Adjustable |
Voice ID integration associations per instance Voice ID integration associations per instance capacity | 1 count | Fixed |
Rate of CreateRule API requests Rate of CreateRule API requests throughput | 2 count | Adjustable |
Rate of CreateHoursOfOperationOverride API requests Rate of CreateHoursOfOperationOverride API requests throughput | 2 count | Adjustable |
Rate of UpdateContactFlowName API requests Rate of UpdateContactFlowName API requests throughput | 2 count | Adjustable |
Rate of GetTaskTemplate API requests Rate of GetTaskTemplate API requests throughput | 2 count | Adjustable |
Attributes per data table Attributes per data table general | 100 count | Fixed |
Rate of ListWorkspacePages API requests Rate of ListWorkspacePages API requests throughput | 2 count | Adjustable |
Rate of ListIntegrationAssociations API requests Rate of ListIntegrationAssociations API requests throughput | 50 count | Adjustable |
Rate of DescribeVocabulary API requests Rate of DescribeVocabulary API requests throughput | 2 count | Adjustable |
Rate of UpdateContact API requests Rate of UpdateContact API requests throughput | 10 count | Adjustable |
Rate of UpdateNotificationContent API requests Rate of UpdateNotificationContent API requests throughput | 2 count | Adjustable |
Rate of ListQueues API requests Rate of ListQueues API requests throughput | 10 count | Adjustable |
Rate of SearchRoutingProfiles API requests Rate of SearchRoutingProfiles API requests storage | 2 count | Adjustable |
Rate of DeleteTrafficDistributionGroup API requests Rate of DeleteTrafficDistributionGroup API requests throughput | 2 count | Adjustable |
Rate of ListHoursOfOperationOverrides API requests Rate of ListHoursOfOperationOverrides API requests throughput | 2 count | Adjustable |
Rate of ResumeContact API requests Rate of ResumeContact API requests throughput | 2 count | Adjustable |
Amazon Pinpoint application integration associations per instance Amazon Pinpoint application integration associations per instance capacity | 1 count | Fixed |
Rate of DescribeQueue API requests Rate of DescribeQueue API requests throughput | 10 count | Adjustable |
Rate of SearchSecurityProfiles API requests Rate of SearchSecurityProfiles API requests storage | 2 count | Adjustable |
Rate of CreateUser API requests Rate of CreateUser API requests throughput | 2 count | Adjustable |
Rate of DescribeContact API requests Rate of DescribeContact API requests throughput | 10 count | Adjustable |
Rate of UpdateRoutingProfileQueues API requests Rate of UpdateRoutingProfileQueues API requests storage | 2 count | Adjustable |
Agent status per instance Agent status per instance capacity | 50 count | Fixed |
Shift rotation patterns per instance Shift rotation patterns per instance capacity | 1,300 count | Fixed |
Rate of DeleteHoursOfOperationOverride API requests Rate of DeleteHoursOfOperationOverride API requests throughput | 2 count | Adjustable |
Flow modules per instance Flow modules per instance capacity | 200 count | Adjustable |
Rate of ListTagsForResource API requests Rate of ListTagsForResource API requests throughput | 2 count | Adjustable |
Rate of UpdateUserPhoneConfig API requests Rate of UpdateUserPhoneConfig API requests throughput | 2 count | Adjustable |
Rate of DescribeInstanceStorageConfig API requests Rate of DescribeInstanceStorageConfig API requests storage | 2 count | Adjustable |
Rate of AssociateApprovedOrigin API requests Rate of AssociateApprovedOrigin API requests throughput | 2 count | Adjustable |
Rate of DisassociateSecurityKey API requests Rate of DisassociateSecurityKey API requests throughput | 2 count | Adjustable |
Rate of DisassociateSecurityProfiles API requests Rate of DisassociateSecurityProfiles API requests storage | 2 count | Adjustable |
Concurrent active calls per instance Concurrent active calls per instance compute | 10 count | Adjustable |
Rate of SearchWorkspaceAssociations API requests Rate of SearchWorkspaceAssociations API requests throughput | 2 count | Adjustable |
Rate of GetMetricDataV2 API requests Rate of GetMetricDataV2 API requests throughput | 10 count | Adjustable |
Workspaces per instance Workspaces per instance capacity | 20 count | Adjustable |
Rate of ListDefaultVocabularies API requests Rate of ListDefaultVocabularies API requests throughput | 2 count | Adjustable |
Rate of UpdateUserRoutingProfile API requests Rate of UpdateUserRoutingProfile API requests storage | 2 count | Adjustable |
Rate of UpdateParticipantRoleConfig API requests Rate of UpdateParticipantRoleConfig API requests throughput | 5 count | Adjustable |
Rate of AssociateInstanceStorageConfig API requests Rate of AssociateInstanceStorageConfig API requests storage | 2 count | Adjustable |
Rate of CreateSecurityProfile API requests Rate of CreateSecurityProfile API requests storage | 2 count | Adjustable |
Rate of UpdateContactFlowModuleContent API requests Rate of UpdateContactFlowModuleContent API requests throughput | 2 count | Adjustable |
Rate of DescribeWorkspace API requests Rate of DescribeWorkspace API requests throughput | 2 count | Adjustable |
Rate of DeleteSecurityProfile API requests Rate of DeleteSecurityProfile API requests storage | 2 count | Adjustable |
Rate of UpdateDataTableMetadata API requests Rate of UpdateDataTableMetadata API requests throughput | 2 count | Adjustable |
Rate of CreateContactFlowModule API requests Rate of CreateContactFlowModule API requests throughput | 2 count | Adjustable |
Rate of DeletePredefinedAttribute API requests Rate of DeletePredefinedAttribute API requests throughput | 2 count | Adjustable |
Rate of DescribeRule API requests Rate of DescribeRule API requests throughput | 2 count | Adjustable |
Rate of AssociateSecurityProfiles API requests Rate of AssociateSecurityProfiles API requests storage | 2 count | Adjustable |
Rate of StopContactRecording API requests Rate of StopContactRecording API requests throughput | 2 count | Adjustable |
Rate of UpdateQueueOutboundCallerConfig API requests Rate of UpdateQueueOutboundCallerConfig API requests throughput | 2 count | Adjustable |
Rate of ListPrompts API requests Rate of ListPrompts API requests throughput | 10 count | Adjustable |
Historical actuals 15 or 30 minute interval file count Historical actuals 15 or 30 minute interval file count storage | 300 count | Fixed |
Rate of AssociateUserProficiencies API requests Rate of AssociateUserProficiencies API requests throughput | 2 count | Adjustable |
Rate of ListSecurityProfiles API requests Rate of ListSecurityProfiles API requests storage | 2 count | Adjustable |
File scanner integration associations per instance File scanner integration associations per instance storage | 1 count | Fixed |
Rate of ListQueueQuickConnects API requests Rate of ListQueueQuickConnects API requests throughput | 10 count | Adjustable |
Rate of CreateDataTable API requests Rate of CreateDataTable API requests throughput | 2 count | Adjustable |
Rate of DeleteVocabulary API requests Rate of DeleteVocabulary API requests throughput | 2 count | Adjustable |
Rate of DeleteContactFlowModule API requests Rate of DeleteContactFlowModule API requests throughput | 2 count | Adjustable |
Notifications per instance Notifications per instance capacity | 100 count | Adjustable |
Rate of GetMetricData API requests Rate of GetMetricData API requests throughput | 5 count | Adjustable |
Rate of SearchUsers API requests Rate of SearchUsers API requests throughput | 2 count | Adjustable |
Rate of ImportWorkspaceMedia API requests Rate of ImportWorkspaceMedia API requests throughput | 2 count | Adjustable |
Rate of StartOutboundChatContact API requests Rate of StartOutboundChatContact API requests throughput | 2 count | Adjustable |
Cases domain integration associations per instance Cases domain integration associations per instance capacity | 1 count | Fixed |
Rate of DescribeInstance API requests Rate of DescribeInstance API requests throughput | 2 count | Adjustable |
Rate of UpdateUserHierarchyGroupName API requests Rate of UpdateUserHierarchyGroupName API requests throughput | 2 count | Adjustable |
Rate of CreateDataTableAttribute API requests Rate of CreateDataTableAttribute API requests throughput | 2 count | Adjustable |
Rate of DescribeUserHierarchyStructure API requests Rate of DescribeUserHierarchyStructure API requests throughput | 10 count | Adjustable |
Capacity planning scenarios per instance Capacity planning scenarios per instance capacity | 500 count | Fixed |
Concurrent uploads per instance Concurrent uploads per instance compute | 20 count | Fixed |
File size per upload of capacity plan user data File size per upload of capacity plan user data storage | 1,000 count | Fixed |
Queues per forecast group Queues per forecast group general | 200 count | Fixed |
Staffing groups per supervisor Staffing groups per supervisor general | 45 count | Fixed |
Supervisors per staffing group Supervisors per staffing group general | 40 count | Fixed |
Shift activities per shift profile Shift activities per shift profile storage | 10 count | Fixed |
Agents per schedule Agents per schedule general | 800 count | Fixed |
Forecast groups per instance Forecast groups per instance capacity | 500 count | Fixed |
Capacity plan user data uploads per instance Capacity plan user data uploads per instance identity | 500 count | Fixed |
Staffing groups per instance Staffing groups per instance capacity | 1,300 count | Fixed |
File size per upload of historical actuals File size per upload of historical actuals storage | 1,000 count | Fixed |
Staffing groups per Forecast group Staffing groups per Forecast group general | 100 count | Fixed |
File size per upload of capacity plan overrides File size per upload of capacity plan overrides storage | 250 count | Fixed |
Agents per staffing group Agents per staffing group general | 80 count | Fixed |
Capacity plans per instance Capacity plans per instance capacity | 500 count | Fixed |
Schedules per instance Schedules per instance capacity | 600 count | Fixed |
Capacity plan override uploads per instance Capacity plan override uploads per instance capacity | 5,000 count | Fixed |
Shift profiles per instance Shift profiles per instance storage | 2,500 count | Fixed |
Forecast override uploads per instance Forecast override uploads per instance capacity | 500 count | Fixed |
Shift activities per instance Shift activities per instance capacity | 500 count | Fixed |
File size per upload of forecast overrides File size per upload of forecast overrides storage | 250 count | Fixed |
How to Request a Quota Increase
- 1Open the AWS Service Quotas console.
- 2Select Amazon Connect from the service list.
- 3Find the quota and click "Request increase".
- 4Enter the desired value and submit. Most increases are approved within a few hours.
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