AWS Amazon Connect Cases Service Limits
100 quotas for Amazon Connect Cases. 100 can be increased.
| Quota | Default | Status |
|---|---|---|
ListTemplates rate quota ListTemplates rate quota throughput | 2 count | Adjustable |
UpdateRelatedItem rate quota UpdateRelatedItem rate quota throughput | 2 count | Adjustable |
GetLayout rate quota GetLayout rate quota throughput | 6 count | Adjustable |
UpdateRelatedItem burst quota UpdateRelatedItem burst quota general | 10 count | Adjustable |
ListCaseRules burst quota ListCaseRules burst quota general | 10 count | Adjustable |
CreateDomain rate quota CreateDomain rate quota throughput | 2 count | Adjustable |
Fields per related item Fields per related item general | 5 count | Adjustable |
DeleteCaseRule burst quota DeleteCaseRule burst quota general | 5 count | Adjustable |
ListTagsForResource burst quota ListTagsForResource burst quota general | 10 count | Adjustable |
GetCase rate quota GetCase rate quota throughput | 4 count | Adjustable |
Layouts per domain Layouts per domain general | 100 count | Adjustable |
GetTemplate rate quota GetTemplate rate quota throughput | 6 count | Adjustable |
GetCaseAuditEvents burst quota GetCaseAuditEvents burst quota general | 10 count | Adjustable |
SearchAllRelatedItems rate quota SearchAllRelatedItems rate quota throughput | 2 count | Adjustable |
UntagResource rate quota UntagResource rate quota throughput | 2 count | Adjustable |
BatchPutFieldOptions burst quota BatchPutFieldOptions burst quota general | 5 count | Adjustable |
CreateLayout rate quota CreateLayout rate quota throughput | 2 count | Adjustable |
Fields per domain Fields per domain general | 500 count | Adjustable |
Attached files per case Attached files per case storage | 50 count | Adjustable |
DeleteTemplate rate quota DeleteTemplate rate quota throughput | 2 count | Adjustable |
Field options per field Field options per field general | 500 count | Adjustable |
Child field values per field options case rule Child field values per field options case rule general | 500 count | Adjustable |
DeleteDomain rate quota DeleteDomain rate quota throughput | 2 count | Adjustable |
SearchCases burst quota SearchCases burst quota general | 10 count | Adjustable |
ListCasesForContact rate quota ListCasesForContact rate quota throughput | 2 count | Adjustable |
GetLayout burst quota GetLayout burst quota general | 20 count | Adjustable |
GetDomain rate quota GetDomain rate quota throughput | 2 count | Adjustable |
ListLayouts rate quota ListLayouts rate quota throughput | 2 count | Adjustable |
GetCase burst quota GetCase burst quota general | 15 count | Adjustable |
DeleteLayout rate quota DeleteLayout rate quota throughput | 2 count | Adjustable |
BatchGetCaseRule rate quota BatchGetCaseRule rate quota throughput | 8 count | Adjustable |
DeleteLayout burst quota DeleteLayout burst quota general | 5 count | Adjustable |
DeleteField rate quota DeleteField rate quota throughput | 2 count | Adjustable |
GetCaseAuditEvents rate quota GetCaseAuditEvents rate quota throughput | 2 count | Adjustable |
UpdateCase burst quota UpdateCase burst quota general | 10 count | Adjustable |
Case fields per layout Case fields per layout general | 100 count | Adjustable |
SearchRelatedItems burst quota SearchRelatedItems burst quota general | 10 count | Adjustable |
CreateCaseRule rate quota CreateCaseRule rate quota throughput | 2 count | Adjustable |
DeleteCase rate quota DeleteCase rate quota throughput | 2 count | Adjustable |
Attached SLAs per case Attached SLAs per case general | 10 count | Adjustable |
Parent field values per field options case rule Parent field values per field options case rule general | 50 count | Adjustable |
CreateLayout burst quota CreateLayout burst quota general | 5 count | Adjustable |
UpdateField burst quota UpdateField burst quota general | 5 count | Adjustable |
PutCaseEventConfiguration rate quota PutCaseEventConfiguration rate quota throughput | 2 count | Adjustable |
BatchGetField burst quota BatchGetField burst quota general | 25 count | Adjustable |
CreateRelatedItem rate quota CreateRelatedItem rate quota throughput | 2 count | Adjustable |
UpdateLayout burst quota UpdateLayout burst quota general | 5 count | Adjustable |
BatchPutFieldOptions rate quota BatchPutFieldOptions rate quota throughput | 2 count | Adjustable |
GetTemplate burst quota GetTemplate burst quota general | 20 count | Adjustable |
GetDomain burst quota GetDomain burst quota general | 5 count | Adjustable |
UpdateTemplate rate quota UpdateTemplate rate quota throughput | 2 count | Adjustable |
DeleteField burst quota DeleteField burst quota general | 5 count | Adjustable |
Case rules per domain Case rules per domain general | 100 count | Adjustable |
CreateTemplate burst quota CreateTemplate burst quota general | 5 count | Adjustable |
ListFields rate quota ListFields rate quota throughput | 2 count | Adjustable |
CreateTemplate rate quota CreateTemplate rate quota throughput | 2 count | Adjustable |
UpdateField rate quota UpdateField rate quota throughput | 2 count | Adjustable |
ListFieldOptions rate quota ListFieldOptions rate quota throughput | 6 count | Adjustable |
ListFields burst quota ListFields burst quota general | 5 count | Adjustable |
DeleteRelatedItem rate quota DeleteRelatedItem rate quota throughput | 2 count | Adjustable |
DeleteRelatedItem burst quota DeleteRelatedItem burst quota general | 5 count | Adjustable |
UpdateTemplate burst quota UpdateTemplate burst quota general | 5 count | Adjustable |
ListLayouts burst quota ListLayouts burst quota general | 10 count | Adjustable |
TagResource burst quota TagResource burst quota general | 10 count | Adjustable |
PutCaseEventConfiguration burst quota PutCaseEventConfiguration burst quota general | 10 count | Adjustable |
ListTemplates burst quota ListTemplates burst quota general | 10 count | Adjustable |
SearchRelatedItems rate quota SearchRelatedItems rate quota throughput | 2 count | Adjustable |
CreateDomain burst quota CreateDomain burst quota general | 5 count | Adjustable |
ListDomains rate quota ListDomains rate quota throughput | 2 count | Adjustable |
Domains Domains general | 5 count | Adjustable |
CreateCaseRule burst quota CreateCaseRule burst quota general | 5 count | Adjustable |
GetCaseEventConfiguration burst quota GetCaseEventConfiguration burst quota general | 10 count | Adjustable |
CreateField rate quota CreateField rate quota throughput | 2 count | Adjustable |
Templates per domain Templates per domain general | 100 count | Adjustable |
SearchAllRelatedItems burst quota SearchAllRelatedItems burst quota general | 10 count | Adjustable |
SearchCases rate quota SearchCases rate quota throughput | 2 count | Adjustable |
UpdateLayout rate quota UpdateLayout rate quota throughput | 2 count | Adjustable |
CreateField burst quota CreateField burst quota general | 5 count | Adjustable |
ListFieldOptions burst quota ListFieldOptions burst quota general | 15 count | Adjustable |
ListCasesForContact burst quota ListCasesForContact burst quota general | 10 count | Adjustable |
DeleteCaseRule rate quota DeleteCaseRule rate quota throughput | 2 count | Adjustable |
DeleteDomain burst quota DeleteDomain burst quota general | 10 count | Adjustable |
CreateRelatedItem burst quota CreateRelatedItem burst quota general | 10 count | Adjustable |
TagResource rate quota TagResource rate quota throughput | 2 count | Adjustable |
ListTagsForResource rate quota ListTagsForResource rate quota throughput | 2 count | Adjustable |
BatchGetCaseRule burst quota BatchGetCaseRule burst quota general | 25 count | Adjustable |
BatchGetField rate quota BatchGetField rate quota throughput | 8 count | Adjustable |
Related items per case Related items per case general | 200 count | Adjustable |
ListDomains burst quota ListDomains burst quota general | 5 count | Adjustable |
ListCaseRules rate quota ListCaseRules rate quota throughput | 2 count | Adjustable |
CreateCase rate quota CreateCase rate quota throughput | 2 count | Adjustable |
UpdateCaseRule rate quota UpdateCaseRule rate quota throughput | 2 count | Adjustable |
DeleteTemplate burst quota DeleteTemplate burst quota general | 5 count | Adjustable |
GetCaseEventConfiguration rate quota GetCaseEventConfiguration rate quota throughput | 2 count | Adjustable |
UpdateCase rate quota UpdateCase rate quota throughput | 2 count | Adjustable |
Field options case rules per template Field options case rules per template general | 10 count | Adjustable |
UntagResource burst quota UntagResource burst quota general | 10 count | Adjustable |
UpdateCaseRule burst quota UpdateCaseRule burst quota general | 5 count | Adjustable |
DeleteCase burst quota DeleteCase burst quota general | 5 count | Adjustable |
CreateCase burst quota CreateCase burst quota general | 10 count | Adjustable |
How to Request a Quota Increase
- 1Open the AWS Service Quotas console.
- 2Select Amazon Connect Cases from the service list.
- 3Find the quota and click "Request increase".
- 4Enter the desired value and submit. Most increases are approved within a few hours.
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